Order Management
What is your return or exchange policy?
Due to the perishable nature of our products, we cannot accept returns or exchanges. We always want to ensure your furry friend is happy. Please see if you qualify for our satisfaction guarantee or reach out to our customer experience team at info@my
Can I edit or cancel my order?
Please reach out to our customer experience team at [email protected] for assistance. Because orders are printed and processed so quickly, we cannot guarantee we can edit or cancel your order once it's been placed. We always do our best to ac
How can I manage my subscription order?
Click here to log in and manage your subscription order/edit the frequency of your recurring order, your pet's blend, change your shipping address, or modify billing details.
How do your trial packs for subscriptions work?
We would love for your furry friend to try My Perfect Pet! To receive a trial pack -
How do I update my subscription payment method to accommodate your new payment processor?
If you've received an email from us requesting that you update your payment method associated with your subscription to accommodate our new payment processor, please follow the instructions below:. Open the email from us with the subject line “Update