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Shipping and Delivery

What is your shipping policy?

We offer two shipping methods - standard shipping and overnight shipping. Orders placed with standard shipping are estimated to arrive in 2-6 business days and orders with overnight shipping are estimated to arrive in 1-4 business days taking into ac

Do you offer free shipping?

We offer free standard shipping on all subscription orders which will be automatically applied at checkout.

Do you ship internationally or to Hawaii or Alaska?

We'd love to offer My Perfect Pet food to your pet, but unfortunately, at this time, we do not have the capability to ship internationally or to non-contiguous states.

How will my pet's food delivery stay cold in transit?

All My Perfect Pet orders ship in cooler boxes that are designed to keep your pet's food cold for up to 72 hours, but as an added precaution, we also include a large ice pack in every delivery. Your pet’s food is frozen at the time it is picked up by

How do I track my order?

You'll receive a shipping confirmation email with your tracking number as soon as it's on its way. This email will include a tracking number and a link to the tracking page on our carrier's website. Please note, tracking information may not be immedi

What if my package gets lost or arrives damaged?

At My Perfect Pet, we strive to ensure every order reaches you and your pet in perfect condition. In the event that your order is lost during transit, please reach out to our customer experience team at [email protected] with your order numbe

Is your packaging recyclable?

My Perfect Pet is committed to protecting our environment and being good stewards of earth’s resources. Our cooler boxes may look like styrofoam but they are actually made from 100% recycled materials and are also 100% recyclable – and are much bette

How many bars are included in each order? Can I customize my order to receive multiple blends?

For orders placed directly at myperfectpetfood.com, our individually wrapped bars come packed in a cooler. For a majority of dog blends, each cooler includes 42 individually wrapped, 8 oz bars and for cat blends, each cooler includes 60 individually